We assist organizations in their quest for a strong and vibrant community

Building healthy vibrant places, safe neighbourhoods, and business attraction requires community collaboration…and we know how to get you there!

Gay Pooler Consulting delivers community development actioned through strategy, engagement and experience.  She works with downtown merchant and community associations, business improvement associations (BIA) and other not-for-profit organizations, municipalities and economic development corporations, regional districts, and small businesses in British Columbia, Alberta and Saskatchewan.

Organizational Infrastructure Specialist…

Our holistic approach demonstrates success for organizations to recognize and embrace opportunities while providing practical, usable information, that is not just theory.  We help our clients build vision and capacity through strategic planning, stakeholder consultation and advocacy.

We provide tools in which to measure movement and success for organizations looking to make change and build momentum.  If clean, safe and friendly space management is your goal, we have the tools to create lasting change.  If business attraction and retention is your goal, we will help you reach your target. If you are looking to establish a BIA, merchant or community association, we have the experience.  We help our clients organically foster partnerships, experiences, and engagement.

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Services

Overall Organizational Mapping

An all-encompassing service for organizations that want to improve all aspects of their operations.

Purpose: to provide organizations with a roadmap to success.

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There are five elements to the system:

  • Assessment
  • Governance
  • Policies
  • Planning
  • Efficiencies


First we will assess the organization from tip to toe.

Once the assessment is completed, we create an action Map: this is a plan complete with actions to be done to:

  • Update governance structure.
  • Institute board and staff policies and infrastructure items.
  • Create high-level planning with a roadmap for the organization going forward.
  • Determine where and how to make the operations of the organization most efficient.

We supply instruction for staff and board to ensure that the board’s high-level plan is operationalized, enabling the staff to implement and achieve the goals set.

Board of Directors Management Package

Purpose: Develop Board of Directors management for successful governance.

This service provides the board of directors (BOD) with training and tools needed to understand their roles and successfully achieve goals set out in their strategic plan.

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The Board Management Package includes:

  • Board governance training session
  • Executive training
  • Ongoing plans
  • Templates to streamline board governance
  • and more


We do pre-session preparation, workshops, and a follow up report with recommendations for next steps and prioritizing those steps.

Result: A well governed organization with an engaged and effective BOD, and an enhanced reputation with the community and stakeholders.

Strategic Plan Roadmap

Our custom GPC comprehensive process is intended to be participatory, engaging, creative and slightly outside of the box. The plan, tools and support delivered are designed to be practical, user friendly and guide implementation of the plan’s strategies and goals.

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I call this “Roadmapping” as it will help you to determine where you want your organization to go and how you intend to get there.

Strategic Roadmapping comprises preliminary work, including a survey to gather input in advance and save time. Then we have a facilitated session, virtual or in person. One possibility is an outdoor (COVID friendly) Nature Break style gathering

After this session I compile all the information collected during the pre-session survey and the facilitated Roadmapping, then provide you with a practical document which will assist you in successfully achieving your goals.

Leadership Transition assistance

If you want to plan for a transition of your organization’s leadership or need to manage a current change this service will help.

A succession strategy and transition plan are vitally important to any organization. 

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Having the right tools and plans in place before you need them helps to ensure a smooth transition in leadership with minimal loss of momentum. This translates to your organization saving time, money and energy, helping long term sustainability.

We develop a general transition plan that is customizable as required at the time of use, or if needed help you implement it right away. The plan task list includes: HR committee set up, job descriptions, employment agreement template, ideal transition details, exit package recommendations, a list of board decisions to be made, tasks for staff to complete, hiring timelines and financial considerations.

To help you through the transition we conduct an HR review and job description updates, supply evaluation templates, interviewing tools and advice. Striving to protect both the organization and team members. The goal is to set your new leadership up for success.

Nature Break Gatherings

An out of the box option for you –  We can do Board of Director meetings outdoors for organizational Strategic planning and Board training sessions in a COVID friendly manner. Bringing back cohesiveness to boards, build teams and result in better operations.

Walk and Talk your town

Here is an ideal service that will help with community recovery. We bring together community builders (BIA’s, Chambers, Municipal staff, Economic Development etc) to walk through their  Downtown or commercial retail district to assess the strengths, weaknesses and potential for change; improvements in the streetscape and help develop place management strategies, bringing vitality back to these areas which have been so hard hit by the pandemic.

Community assessments

This is a comprehensive service package that will provide a wide-ranging assessment and useful recommendations.

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Looking at your community with a fresh set of eyes and an objective viewpoint to identify opportunities, keeping three perspectives in mind: Would someone want to live here, do business here, visit here? How we will accomplish this:

  • Pre-visit research
  • On site visit
  • Present findings and suggestions to key community leaders and participants.


The main goal for outcomes is product development. With an objective evaluation and practical suggestions, you can build enthusiasm within your community to improve your destination. Combine some immediate gratification items with long term planning to get everyone happily working together, all pulling the wagon in the same direction!

Book a Free one-hour consultation

Together we can determine what your organization needs right now.

Free Resources

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Testimonials

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