Hi there I am Gay Pooler

and here is my story…

After 17 years leading a Business Improvement Association, Board of Director leadership experience and many years in the small business trenches Gay has unique insights she can bring to the table.

With over 28 years in small business ownership, Gay has a unique 360-degree perspective into strategies that are changing practices of business attraction and retention.  Gay has a full spectrum of experience on both sides of the board room table, 28 years in retail ownership and service, and over a decade building and leading an award-winning business improvement association from concept to completion. Now, she is showing other communities how to start a BIA and/or build best practices.

Gay Pooler, principal of Gay Pooler Consulting, has an extensive and practiced depth and breadth of knowledge in community development with specific enthusiasm for place management and building healthy vibrant communities. Gay has over 15 years of high level executive experience as General Manager of the award-winning Kamloops Central Business Improvement Association (KCBIA).  She sat as the inaugural KCBIA Board President for 2 years prior to becoming General Manager and leading the organization with 13 Best in the West awards. Gay sat as a Director of BIABC for over 9 years and Chaired a provincial conference.

Let’s get to know one another…

Contact Gay to chat about how she can help your organization or community

Play Video

Our Approach Focuses On The 6 Core Elements Of Community Development

Urban Design

Planning and design of physical space and the ways and means that people/consumers interact within that environment.

Place Management

Compelling and captivating people to stay.

Public Engagement

Creating positive experiences that engage customers.

Organic Ownership

Building authentic ownership.

Business Attraction and Retention

Measuring results and presenting results that are meaningful to the right audience.


Incentive creation and innovation.

Book a Free one-hour consultation

Together we can determine what your organization needs right now.


From Board Development, To Not-For-Profit Trouble Shooting, Gay Has Years Of Experience Helping Organizations Assess Systems And Innovate Operations.

2004 - 2018
General Manager
Kamloops Central BIA
13 Best in the West awards
2004 - 2018
2008 – 2015
Co-Chair & Director
Communities in Bloom
Multiple National & International awards
2008 – 2015
2010 - 2018
Business Improvement Association of BC
2010 - 2018
BIABC Conference
2004 - 2011
Kamloops Graffiti Taskforce Society
2004 - 2011
9 years
The Golden Buddha
9 years
20+ years
STAR DISPLAYS – Visual Merchandising
20+ years

Let's Work Together


Words from peeps who know